Obtain peace of mind knowing that you can swiftly respond to the most sophisticated cyber attacks, with fortifies defenses, and prevent future attacks.

Incident Response Retainer: Proactive preparedness, swift response

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Our Incident Response Retainer services keep you prepared for an attack with the plans, playbooks, tools, procedures and relevant personnel to respond in the most effective way to get you back to business.

An incident response retainer provides a proactive and strategic approach that can offer significant advantages for your company. A retainer ensures that a dedicated team is familiar with the organization’s systems, network architecture, and specific security challenges, allowing for a quicker and more targeted response in the event of a security incident.

There are many advantages to incorporating an IR retainer:

Stress Mitigation and peace of mind during a cyber incident:

Dealing with a cybersecurity incident is inherently stressful. Knowing that an incident response team is on standby and ready to assist can alleviate a significant amount of stress for the organization’s leadership and IT personnel. This allows internal staff to focus on their primary responsibilities and daily operations without the added pressure of assembling an ad-hoc response team during a crisis. This leads to a more efficient, cost-effective, and stress-reducing approach to handling security incidents.

SLA Assurance:

OP Innovate’s incident response retainer includes a well-defined SLA that outlines the agreed-upon terms and conditions, including response times, communication protocols, and the scope of services provided. This ensures a clear understanding between the organization and the incident response team, setting expectations and providing a basis for accountability. With a pre-established SLA, there is a commitment to rapid response and resolution, minimizing downtime and potential damage, ensuring that the incident is mitigated in minimum time.

Rapid Response Time:

The speed of response is critical during a security incident. With an incident response retainer, the response team is already familiar with the organization’s infrastructure, potential vulnerabilities, and existing security measures. This familiarity enables a faster and more targeted response to contain and mitigate the incident. Quick response times are crucial in preventing the escalation of an attack and minimizing its impact on the business.

The benefits of a proactive  IR retainer over ad hoc incident response

Crisis

IR Retainer

Mindset at time of incident:

Crisis

  • Pressured
  • Overwhelmed
  • Unsure how to proceed

IR Retainer

  • Prepared
  • Calm Pre-organized Project prep

Model

Crisis

  • Dependant on availabilityOverwhelmed
  • 50-100 Hours paid upfront
  • ~$400 per hour

IR Retainer

  • SLA 7x24x4
  • Includes 50 hours pre-assigned for incident response
  • Lower pre-determined hourly rate

OP Innovate will act as an extension of your local IT team, security or SOC to manage the cyber crisis, analyze the indicators, and respond to the incident using our mature, predefined methodology adjusted to your needs.

  • OP Innovate will launch our predefined methodology on each incident call.
  • Each IR will include a team made of an IR team leader and two cybersecurity specialists that will initiate our methodology on the spot.
  • 50 research hours will be preassigned for each incident handling.
  • After these initial research hours, a status meeting will be set and additional scope will be defined; additional resources will be allocated accordingly.

DON’T WAIT FOR AN ATTACK. GET YOUR INCIDENT RESPONSE PREPARED NOW!

KPIs and RACI

The following section will be tuned during the onboarding phase:

KPI/POC

SOC

CIRC (OP)

CIRC (OP)

CISO

Management

MTTD

R

A

< 30 minutes

C

C

C

I

Triage

R

A

R

R

I

MTTR

C

A

< 4 hours

R

< 8 hours

C

I

SIEM Deployment

A

C

C

R

I

IR Framework

C

R

R

A

I

A Stellar Track Record

A small selection of success stories

Iranian Pay2Key vs the Israeli logistics supply chain

OP Innovate served as the Israel National Cyber Directorate’s (INCD) main incident response partner during the Iranian Pay2Key cyber campaign which targeted at least 80 Israeli firms in Dec 2020.

Bank Sniffing

A bank in South America was tipped off that active surveillance was being conducted from their offices and IT environment. The team discovered covert hardware physically deployed in their headquarters and took it down.

DDoS the Provider

A leading provider of video streaming services was hit by a brief yet potentially fatal distributed denial of service (DDoS) attack. More destructive attacks were threatened. The team’s intervention ensured that the threats were not realized.

Hospital Takedown

A major Israeli hospital was hit with a destructive ransomware attack that sent hospital staff back to using pen and paper. The team worked tirelessly to recover operations and restore lost information.

Investment Fund BEC

A private equity family office woke up to a disturbing update from one of its portfolio companies - a wire transfer failed to land in the correct bank account. Armed with the team’s IR report and a detailed attacker profile, the US Secret Service was able to recover the stolen funds.

Cryptocurrency Breached

A cryptocurrency exchange was hacked. Assets worth tens of millions of US dollars were stolen. The team identified the attack vector, contained the attack and recovered more than half of the stolen assets.

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